Seminars & eLearning

Refunds and Patient Dismissal: Taking a Strategic Approach - OR and WA - Virtual

This course will provide dentists with tools and strategies to proactively identify risks and employ steps to effectively minimize those risks. Topics will include what you should know when considering patient refunds, how to determine when it may be time to dismiss a patient and identify what forms and letters to use. This presentation will address how to implement a strategic approach through the advice and recommendations of state specific attorneys. 

After completing this course, you will be able to:

• Employ effective communication with angry patients
• Consider if a refund is appropriate
• Determine when you should use a release
• Decide if it’s time to dismiss a patient 
   

Workers’ Compensation: Your Obligation as an Employer - CA

Gain a better understanding of worker’s compensation process. We will take a deeper dive with a panel discussion from state specific attorney and subject matter experts on the workers’ compensation process and discuss techniques you can implement in your practice to reduce your work-related risk. 

After completing this course, you will be able to:

• Understand the importance of workers’ compensation insurance
• Learn the interactive process and how to communicate with ill or injured employees
• Implement best practice techniques to prevent work-related injuries.

Communication, Care and Clear Protocols - In-Person - CDA Presents, San Francisco

When patients establish their care with you, they entrust you with their dental health and expect a level of competency and professionalism that is worthy of that trust. A patient will have more confidence in a provider who has the ability to communicate with care and compassion. This course examines actual TDIC cases and Advice Line calls to highlight dentistry-focused risk management strategies to reduce the potential for complaints, claims or lawsuits. Understand the importance of properly maintaining thorough health history forms, obtaining and documenting appropriate consent and in-office dispensing of products. And, learn how to apply critical communication skills when untoward and unexpected events, injuries or serious complications occur.

After completing this course, you will be able to:

• Conduct more effective informed consent discussions with the patient and the patient’s representative or legal guardian.
• Establish protocols to review the patient’s medical history and implement controls for dispensing products to ensure patient safety.
• Enhance communication skills, using a prompt and transparent approach, to increase the potential for optimal treatment outcomes and reduce the likelihood of untoward results.

This seminar will take place at CDA Presents in San Francisco, California. Please register through the CDA Presents registration page. 

Workers’ Compensation: Risk Management Best Practices - In-Person - CDA Presents, San Francisco

This course will provide an overview of workers’ compensation and when to open a claim. We will take a deeper dive into TDIC’s workers’ compensation process, review workers’ compensation data and discuss techniques you can implement in your practice to reduce your work-related risk. 

After completing this course, you will be able to:

• Understand workers’ compensation insurance and why you must have it.
• Learn how to interact with your employee if they get ill or injured in the dental office.
• Implement risk management and best practice techniques to prevent work-related injuries.

Website Compliance Lawsuits: What You Need To Know - In Person - CDA Presents, San Francisco

This course will assist dentists in identifying website issues that are becoming the focus of Americans with Disabilities Act (AwDA) lawsuits. The course will provide an overview of AwDA trending lawsuits, explain how websites are an extension of your business that require accessibility and discuss employing a proactive approach to ensure ongoing website compliance.

After completing this course, you will be able to:

• Gain a better understanding of the legal vulnerabilities.
• Identify changes you can make now.
• Understand why these lawsuits are trending.