Obtaining and regularly updating medical and dental health histories for every patient is a cornerstone of ethical and responsible dental care. Risk management experts have identified six ways that maintaining accurate health histories protects...
Seeking specialized advice from risk management experts is essential for addressing the complexities of running a dental practice and managing employee dynamics. Collaboration with TDIC’s Advice Line analysts contributes to the long-term...
If you believe you have received an unfair or inaccurate review from a patient, follow the guidance of TDIC’s risk management experts to create a plan of action to address defamatory online reviews.
Effective communication and a basic understanding of the Americans with Disabilities Act are important tools to reduce risk and improve care for patients with special needs. One call to TDIC’s Risk Management Advice Line illustrates how...
When it comes to dental treatment, the importance of obtaining proper, legal consent cannot be overstated. Dentists often face unique challenges in obtaining consent to treat adults who are nonverbal or unable to provide consent on their own due...
When offering refunds to dental patients, it is essential to have clear policies and procedures in place. Refund policies should be communicated clearly to patients, so they understand under what circumstances refunds will be offered and what...
A breakdown in communication is often the underlying factor in negative online reviews, lawsuits or complaints. TDIC’s Risk Management analysts explain how a confirming communication climate in the dental office reduces risk and share ways...
While many patients are pleased with their treatment outcomes, occasionally there are patients who claim that reconstructive work did not meet their expectations. Through thoughtful communication, dentists have opportunities to mitigate patient...
In dentistry, optimal patient safety exists when all members of the dental team actively work together to ensure the well-being of each patient. When a crisis does arise, a prepared team is an effective team.
Handling unhappy patients can be an unfortunate reality of practice ownership. On the rare occasion anger escalates to aggression, be mindful of your obligation to provide a safe working environment for your employees. Follow guidance for safe...