RM Matters

This article series is shared online and in select dental publications. Each article explores a single developing topic in risk management.

RM Matters Archive

Just say No: How to Handle Demanding Patients

Patient Care
While the ultimate goal of any dentist is patient satisfaction, sometimes, patients have unrealistic expectations and attempt to dictate how their care is delivered and how the end result should look.

Keeping Politics Out of the Dental Office

General Liability

Impassioned political debates can create an uncomfortable environment for both staff and patients, and practice owners should develop a professional code of conduct prohibiting such discussions.

Well-Stocked Emergency Medical Kits Can Help Mitigate Risk

General Liability

Keeping office medical emergency kits stocked and up-to-date is a simple way to keep your patients and employees safe and protect yourself from liability.

Pound Foolish: Cost as a Factor in Treatment Decisions

General Liability
Dentists have an ethical responsibility to present treatment options that are in the best interest of patients' clinical needs and should not base recommendations on their financial positions or ability to pay.

Thorough, Up-To-Date Treatment Plans Build Patient Trust

Record Keeping

Providing patients with detailed treatment plans that outline all options and associated costs can help practice owners mitigate any potential risks.

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Liability Lifeline

2021 Volume 1, Health + Resilience Issue

Explore the many causes and implications of today’s evolving wellness issues, understand how dentists’ well-being can increase the practice's liability risks and learn healthy techniques for coping and building resilience.

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