RM Matters

This article series is shared online and in select dental publications. Each article explores a single developing topic in risk management.

RM Matters Archive

Are Your Patients Who They Say They Are? Preventing Medical Identity Theft

Record Keeping
Just as dental offices have an obligation to prevent financial identity theft by protecting patients’ personal data, so too do they have an obligation to prevent medical identity theft. Learn simple steps to take at the front desk to ensure...

Whodunit? Subrogation Determines Responsibility in Property Claims

Property
Minimize downtime and practice disruption after a property loss by understanding the recovery process.

In Doubt About How to Handle a Situation? Err on the Side of Caution.

General Liability
While TDIC’s Risk Management Advice Line is a service that’s helped thousands of dentists seeking guidance on handling difficult situations or crises in their offices, its analysts can also reassure dentists that they’ve done...

Depend on Staff to Manage Patients? Educate Them First.

General Liability
Providing top-notch dental care takes the contribution of each team member, but if practice owners fail to educate the team on their roles, responsibilities and limitations, experiences can quickly turn negative and create potential professional...

Same Name Mix-ups: Verify patient information to reduce risk

Patient Care

Performing dental treatment on one patient that was intended for another can yield calamitous results. Define and document the ways your whole office team verifies patient information.

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Liability Lifeline

2021 Volume 1, Health + Resilience Issue

Explore the many causes and implications of today’s evolving wellness issues, understand how dentists’ well-being can increase the practice's liability risks and learn healthy techniques for coping and building resilience.

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