RM Matters

This article series is shared online and in select dental publications. Each article explores a single developing topic in risk management.

RM Matters Archive

Understanding the Role of the Better Business Bureau

General Liability
When it comes to the BBB, finding the right balance between consumer protection and patient privacy can be tricky, but it is a crucial responsibility of all dentists.

Hiring Done Right: License Verification and Background Checks

For practice owners, hiring competent, qualified and properly licensed staff can help lower the risk of negligent hiring and employment-related claims.

Data Backup: What’s Your Risk Tolerance?


Data loss can happen to anyone, at any time, so it is essential that dentists ensure their backup systems are functioning properly.

Preservation of Property: A Critical Obligation


When a piece of equipment at your practice malfunctions, it is important to hold onto it to prevent delays in the claims process.

Follow-Up Protocol: When Office Staff Inadvertently Give Treatment Advice

General Liability
Dentists can avoid potential liability claims by ensuring front office staff respond to patient concerns efficiently and legally.
Current Issue
Liability Lifeline

2021 Volume 1, Health + Resilience Issue

Explore the many causes and implications of today’s evolving wellness issues, understand how dentists’ well-being can increase the practice's liability risks and learn healthy techniques for coping and building resilience.

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