RM Matters

This article series is shared online and in select dental publications. Each article explores a single developing topic in risk management.

RM Matters Archive

Handling Conflicts With Confidence: Tools To Reduce Tension and Risk

General Liability
Avoiding conflicts with patients or employees only allows them to grow and expose the dental practice to liability risks. With clarity, patience, empathy and objectivity, dentists can better navigate disagreements and de-escalate potential crises.

Practice Website Accessibility: A New Wave of AwDA Litigation

Content Type - RM Matters

“Click by” lawsuits based on violations of the Americans with Disability Act are being targeted at dental practices in increasing numbers. Learn what makes a website accessible, your role in compliance and how to reduce your risks.

COVID-19 Fatigue: Keeping Masks on and Office Morale up

General Liability
After many months of complying with personal protective equipment requirements, many dental professionals have become fatigued and some practices have let their guards down. Learn how to accommodate employees’ comfort while maintaining mask...

Unmasked Patients: Conflicts, Accommodations and Common Sense

General Liability
The challenges brought on by COVID-19 can also include navigating interactions with patients who simply refuse to wear face masks. Learn how to make safe accommodations for patients who have medical concerns. And, for those who refuse masks on...

Hostility in the Workplace Escalates if Left Unchecked

General Liability
Dental professionals deserve a working environment that is free from hostility, and practice leaders can foster a culture of respect and clear communication. Learn how to address confrontational patients or employees to keep negative experiences...
Current Issue
Liability Lifeline

2021 Volume 1, Health + Resilience Issue

Explore the many causes and implications of today’s evolving wellness issues, understand how dentists’ well-being can increase the practice's liability risks and learn healthy techniques for coping and building resilience.

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