Claims Process: Commercial Property

After a property loss or damage to protect your practice, you can take a number of steps to prevent further damage and reduce the time it may take to restore business as usual. Your policy includes a specific list of things you must do after an accident or loss, such as notifying TDIC as soon as it is practical and notifying the police in the case of theft.

In addition, if anyone is injured, report it immediately to your claims representative. Obtain names and addresses of any witnesses. And, refrain from paying voluntary obligations or expenses. If someone files a claim against you, report your claim and TDIC will conduct an investigation to assess the allegations. We will pay any claims for which you are legally liable, subject to the terms and conditions of your policy.

Reporting a Claim
Once you submit your claim, a TDIC claims representative will contact you as soon as possible to verify information, ask questions, explain coverage and begin processing it.

Your Duties After a Loss

  • Take reasonable steps to prevent potential safety risks or further damage.
  • Secure property such as windows, doors and roofs as necessary.
  • If the loss is caused by theft, notify the police.
  • Notify banks and credit card companies about any missing debit or credit cards.
  • Photograph damaged property prior to repairs.
  • Keep accurate records and receipts for what you spend on securing or repairing your property.
  • Separate items that may be restored through cleaning or repair.
  • Check with your claims  representative before you discard any items you plan to claim as damaged.
  • Review your policy for specific coverage information.

TDIC's Commercial Property Claim Process
We'll work to help you repair or replace your damaged property, subject to the terms and conditions of your policy, by following a four-phase process to handle your claim.

  1. Initial Contact

In this phase, your claims representative contacts you about your claim to gather initial information about your loss, discuss your property policy coverage and any applicable endorsements and explain how your claim will be handled. Your contact may also suggest ways to prevent further damage.

  1. Evaluation

If needed, your claims representative will conduct a property inspection to determine whether your loss is covered, how and why the loss occurred and to confirm loss coverage. He or she will also be gathering all facts about your loss, investigating and documenting damage or injury, interviewing witnesses or other involved individuals, taking photos and samples and formally evaluating your claim.

  1. Resolution

If you have questions about your claim payment, please do not hesitate to contact your claims representative. And remember, cashing a check does not waive any rights you have under the terms of your policy. If your damages are not covered in part or in whole by your policy, we will provide a letter explaining why and identifying the portion of your policy that applies to that coverage denial.

  1. Claim Closure

When we resolve your claim according to the terms of your policy, we close the claim. You still may have some questions at that point. Once again, if you have a question that we haven't answered, call your claims representative.

During the claim process, you may work with several professional experts, including:

  • Your water damage restoration company, who you should contact immediately in the event of damage.
  • Your TDIC claim representative, who will guide you through the claims process. Your representative will call an independent adjuster to conduct the inspection of your property or vehicle as necessary, determine and investigate covered damages and help you understand your policy and its endorsements.
  • A forensic accountant, who TDIC will hire to determine the loss amount payable to you if your practice closed for a period of time.

Please note: You are responsible for maintaining and protecting your property. If it is damaged, you must take appropriate action to protect it from further damage until you have it repaired.

Contracting Services
If you are reporting property damage, it is likely you will need the services of a general contractor to manage, supervise and coordinate repairs. We may include an amount for general contractor overhead if we expect you needing one. If you have already identified a vendor to perform your repairs, we can begin the claims process. If not, the local adjuster assigned to your claim will be able to provide local vendors in your area for you to choose among.

When you contract for property restoration services, discuss that work with your claims professional and your contractor to ensure that all damages are properly inspected. We will work with you to quickly resolve any issues so your contractor can proceed with the repairs for you.

This is only a general description of coverages and is not a statement of contract. Details of coverage or limits vary in some states. All coverages are subject to the terms, provisions, exclusions and conditions in the policy itself and in any endorsements.

Claims Process

Select the specific coverage for detailed information and an overview of the claims process by product line:

Once you submit your claim, a TDIC claims representative will contact you as soon as possible to verify information, ask questions, explain coverage and begin processing it.

Claims FAQs

If I experience a claim, will my premium increase?
Your individual claim activity has no bearing on your premium. Premium rates are not determined or based upon your personal experience.

Read more FAQs

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