COVID-19 (Coronavirus)

In this unprecedented health crisis, TDIC is making every effort to ease dentists’ burdens and provide useful information available to help guide them.

Below are some resources to better serve policyholders during this difficult and uncertain time.

TDIC will continue to provide information and updates about COVID-19 on this page. Your state dental association may also provide trusted guidance and resources.

COVID-19 Frequently Asked Questions

TDIC continues to receive inquiries from TDIC policyholders on how to assess and manage the risk of potential exposure.

What about privacy and HIPAA concerns?

When using telehealth technology, especially when practice staff who are working remotely have access to patient data, dentists should have protocols in place to protect the patient and the practice from risk.

The communications technology should not be public facing. Examples of nonpublic facing technologies include Skype, Apple FaceTime and video chat via Facebook Messenger, Jabber, WhatsApp and Google Hangouts. In normal circumstances, HIPAA requires a covered entity to have a business associate agreement with these platforms and include them in security risk analyses prior to use. Once the current emergency ceases, covered entities are expected to again be in full compliance with the regulations.

The Office for Civil Rights at the U.S. Department of Health and Human Services recently issued guidance on telehealth remote communications following its “Notification of Enforcement Discretion.” The OCR is currently exercising its enforcement discretion to not impose penalties for HIPAA violations against health care providers in connection with their good faith provision of telehealth using communication technologies during the COVID-19 nationwide public health emergency. Learn more about the HHS notification and get additional guidance from the OCR about HIPAA and telehealth.

While dentists are always mindful of privacy and confidentiality concerns, remember that best practices protect the patient experience and practice reputation whether or not OCR violations are enforced.

Contact TDIC

[email protected]

For policyholders in Idaho, Oregon, Montana, Tennessee or Washington, call 800.452.0504.

TDIC Endorsed Brokers

TDIC Insurance Solutions
California, Arizona, Illinois, Minnesota and Nevada
Email: insurancei[email protected]

Montana, Oregon and Tennessee
Phone: 800.452.0504
Email: [email protected]

Conrad-Houston Insurance (Alaska)
Phone: 907.276.7667

Idaho Dentist Insurance Agency (IDIA)
Phone: 208.371.3052
Email: [email protected]

Jerry Hay, Inc. (Hawaii)
Phone: 808.521.1841

Mid-Atlantic Insurance Resources (New Jersey)
Phone: 877.476.4588
Email: [email protected]

Pennsylvania Dental Association Insurance Services (PDAIS)
Phone: 717.234.6530

Washington State Dentists’ Insurance Agency (WDIA)
Phone: 800.282.9342