Are Your Patients Who They Say They Are? Preventing Medical Identity Theft Just as dental offices are obligated to prevent financial identity theft by protecting patients’ personal data, they also need to understand medical identity theft and how to prevent it. Learn simple steps to take at the front desk to... November 01, 2023 RM Matters Employment & Managing a Team Patient Care & Communication Property & Practice Ownership
Balance and Boundaries: Ethical and Legal Considerations When Terminating Dental Practice Employees Employee termination can be a difficult and sensitive matter, but there are times when it becomes necessary to preserve the safety, integrity and reputation of your practice. TDIC’s risk management analysts caution dental practice owners to... May 14, 2024 RM Matters Employment & Managing a Team Property & Practice Ownership
Best Practices for Hiring the Right Employee When your staffing needs are immediate, you may be tempted to expedite available candidates and minimize their shortcomings. Protect your practice by implementing effective processes to find and hire solid employees.When your staffing needs are... April 01, 2022 RM Matters Employment & Managing a Team
Brushing Aside Politics: Keep Your Dental Office Free of Political Discussions Impassioned political debates can create an uncomfortable environment for both staff and patients. Practice owners should develop a professional code of conduct prohibiting such discussions. February 29, 2024 RM Matters Employment & Managing a Team Patient Care & Communication
Considerations for Safe Celebrations this Holiday Season With a thoughtful approach to creating written guidelines and modeling appropriate professional behavior, employers can create an atmosphere that is both celebratory and safe for all. TDIC’s risk management experts offer sound advice to... November 27, 2023 RM Matters Employment & Managing a Team Property & Practice Ownership
Depend on Staff to Manage Patients? Educate Them First. Providing top-notch dental care takes the contribution of each team member, but if practice owners fail to educate the team on their roles, responsibilities and limitations, experiences can quickly turn negative and create potential professional... March 08, 2024 RM Matters Employment & Managing a Team
Depression Awareness and Response in the Dental Practice Dentists and their teams are in a unique position to observe patients regularly and can be the first to notice the signs of mental distress. It’s crucial for dental offices to prioritize awareness and training, establish robust assessment... March 17, 2025 RM Matters Employment & Managing a Team Patient Care & Communication
Effective Communication Improves Job Satisfaction, Employee Retention In the dental practice, open communication between practice owners and staff ensures an efficient workplace, reduces employee turnover, improves job satisfaction and helps mitigate potential employment-related claims. March 31, 2025 RM Matters Employment & Managing a Team
Handling Conflicts With Confidence: Tools To Reduce Tension and Risk Avoiding conflicts with patients or employees only allows them to grow and expose the dental practice to liability risks. With clarity, patience, empathy and objectivity, dentists can better navigate disagreements and de-escalate potential crises. June 26, 2025 RM Matters Employment & Managing a Team Patient Care & Communication
Hostility in the Dental Practice May Escalate if Left Unchecked Dental professionals deserve a working environment that is free from hostility, and practice leaders can foster a culture of respect and clear communication. Learn how to address confrontational patients or employees to keep negative experiences... May 31, 2024 RM Matters Employment & Managing a Team Patient Care & Communication