A library of TDIC Risk Management seminars are offered via eLearning options, like online reader with audio or a webcast of a taped live seminar. Each seminar is available at a cost of $25 and 3.0 units of CE (ADA CERP) can be earned upon successful completion.

TDIC identifies nerve injury claims resulting from extraction, endodontic treatment, implant placement and other invasive procedures as rating among the highest in severity and frequency. However, a complaint of paresthesia does not by itself indicate negligent treatment. Miscommunication, unexpected outcomes, failure to fully inform and insufficient documentation can all lead to unfavorable situations.
After course completion, you will better understand how to:

• Institute protocols for communicating when multiple dentists are involved in treating a patient to improve continuity of care.
• Recognize the importance of complete and appropriate documentation.
• Communicate unexpected treatment outcome with the patient and know when to refer.
• Understand that informed consent is a process, not a form.

Format:
Online Reader

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The combination of changing employment laws and a litigation-conscious public can be intimidating. And, it's even more so when dental practice employees are prepared to take legal action if they feel an employer breached their rights. Through our current seminar, you'll learn how to handle employment concerns from TDIC's Employment Practice Liability (EPL) claims experience and calls to our Risk Management Advice Line. Gain the caution and control to navigate past potential employment practice violations such as pregnancy discrimination, termination and sexual harassment.  
After course completion, you will better understand how to:

• Establish effective hiring and performance review practices.
• Provide employees with a fair and rewarding work environment.
• Implement controls to prevent situations that lead to EPL claims.

Format:
Online Reader

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It's estimated that 75 percent of U.S. adults experience some degree of dental fear. But fear, as well as anxiety and worry, may not be easily identified by dental practitioners and can cause big legal issues down the road. Through our current seminar, you'll learn to correctly handle patients who exhibit these emotions so you can keep your practice, and your patients, safe.

After course completion, you will understand how to:

• Recognize when and how to dismiss patients without placing them at risk.
• Establish trust in doctor-patient relationships to encourage treatment compliance.
• Create office protocols to instill confidence in you and your staff members.

Format:
Online Reader

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TDIC claims experience shows that the way a doctor handles interactions with patients and staff directly impacts the outcome of claims. Miscommunication, unexpected outcomes and lack of information can lead to serious consequences. Using actual claims as examples, Framework for Positive and Effective Interactions provides practical methods for improving interactions and guidance avoiding or mitigating potential claims.

After completing this course, you will understand how to:

• Establish and implement an office pregnancy policy to avoid discrimination and wrongful termination allegations.
• Incorporate corrective action practices to improve employee performance.
• Institute protocols when treating patients with language barriers to secure their understanding of treatment.
• Understand the importance of ensuring staff practice within the scope of their license.
• Communicate untoward results.
• Handle patient complaints and take steps to remedy untoward results without admitting liability.

Format:
Online Reader

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Patient records are one of the most important tools for delivering continuous, consistent care and promoting positive relations with patients. They are vital for supporting diagnostic and treatment decisions. TDIC's claims experience reveals that the quality of patient charts often impacts case outcomes. Using actual case examples, Charting the Course explores important aspects of proper recordkeeping and addresses how new technology is changing the way dentists document and maintain patient records.

After completing this course, you will understand how to:

• Compile a complete patient record with more than just treatment notes.
• Appreciate the importance of thorough and appropriate documentation.
• Appreciate how recordkeeping affects continuity of care.
• Understand the risks associated with allowing patients to dictate treatment.
• Distinguish the advantages and disadvantages of electronic recordkeeping.
• Confidently implement changes to your own recordkeeping system.

Format:
Online Reader

Register now