Brand names versus generic: How a dentist’s casual word swap left a patient feeling misled A patient accused a dentist of bait-and-switch tactics after he used the term “Invisalign” instead of the generic term “clear aligners” when discussing treatment options. This case study highlights the potential risks that... RM Matters
Think before you hit record: Two case studies in dental office video surveillance Surveillance cameras are becoming more common in dental offices. Be aware of the HIPAA... RM Matters Property & Practice Ownership
A case study in escalation: A restorative follow-up gets complicated What began as a rather straightforward follow-up procedure quickly escalated into a... RM Matters Patient Care & Communication
Know How to Respond to the Dental Practice’s Most Common Injury: Needlesticks Needlestick injuries are one of the greatest occupational hazards in the dental... RM Matters Property & Practice Ownership