Seminars & eLearning

Course Description:

When patients establish their care with you, they entrust you with their dental health and expect a level of competency and professionalism that is worthy of that trust. It is your professional obligation to provide services within the appropriate standard of care to increase the potential of an optimal treatment outcome while ensuring patient safety. RM19 Communication, Care and Clear Protocols: Ensuring Safety for Patients of Every Age is designed to share best practices informed by real world calls and TDIC cases. Understand the importance of properly maintaining thorough health history forms, obtaining and documenting appropriate consent and implementing protocols for in office dispensing of products to reduce potential for complaints, claims or lawsuits. Learn how to apply critical communication skills when untoward and unexpected events, injuries or serious complications occur.

Lock in a 5% Professional Liability premium discount for two years upon completion of the full-length seminar.*

Learning Outcomes:

• Conduct more effective informed consent discussions with patients, their representatives or legal guardians.
• Establish protocols to review the patient’s medical history and implement controls for dispensing products.
• Enhance communication skills to increase patient safety and the potential for optimal treatment outcomes.

Speaker(s): Carol McCutcheon, DDS and John Sillis, Esq.

Dr. McCutcheon earned her dental degree from the University of Washington. She maintains a general private practice in Campbell, Calif., and has served in multiple board positions, including the Santa Clara County Dental Society, CDA and TDIC. 

Mr. Sillis is a member of the Sacramento-based firm Zaro & Sillis and practices law focused on medical and dental malpractice defense.