Seminars & eLearning

Only a small number of patient complaints result in investigations from the dental board, and it can feel stressful when that call comes. This course will help dental practices understand what to expect if they receive notification of a patient complaint. The presenter will discuss the importance of complete documentation, how to respond to dental board investigations and the board’s disciplinary process.

Learning Objectives:

• Respond effectively to a dental board complaint.
• Understand the regulatory requirements of reporting and the associated legal statutes.
• Identify the required elements for proper documentation and recordkeeping.

Speaker
Jefferson Hayden, Esq.

A seasoned litigator, Mr. Hayden is a partner at the Gammage & Burnham law firm in Phoenix and chair of the practice’s litigation group. His diverse expertise spans real estate, complex commercial disputes and health care with a focus on medical negligence and defending health care professionals in malpractice cases and disciplinary proceedings. He also guides health care professionals in responding to subpoenas and defense or prosecution of their legal rights in a commercial context.