Seminars & eLearning

This course will provide dentists with tools and strategies to proactively identify risks and employ steps to effectively minimize those risks. Key topics include understanding considerations for patient refunds, recognizing when it may be necessary to dismiss a patient, and selecting the appropriate forms and letters to use in these situations.

Learning Objectives:

• Employ effective communication with patients.
• Consider if a refund is appropriate.
• Learn when it may be appropriate to dismiss a patient.

Speaker: Jessica Saetern, TDIC Senior Risk Management Analyst